tHatDudeUK in <bim8ag$ap64j$1@ID-158809.news.uni-berlin.de>:

>To everyone interested in Draytek Vigor products.
>
>I signed up to their UK support forum (which granted had an agreement which
>said I had to own a Vigor router) and posted a pre-purchase question. Each
>time, the post, along with the account that posted it was deleted within a
>few hours with no explanation...

Yes, unfortunately the manners of one person at Seg do leave a lot to
be desired, for some reason they don't like you being on the
list/forum unless you have prior purchased a router.  I have both
posted on the forum/list, even though I don't own a Vigor router, but
this may be because I have dealt with these for a long time and have
set up such routers in the past.

Andrew.
>
>I looked at the rules for the board and noticed an e-mail address for any
>questions about moderation of the forum. This is also the e-mail address for
>pre-sale queries supposedly.
>
>I sent an e-mail to this address kindly asking why my account and posts were
>pulled with no explanation suggesting it wasn't good for their business and
>if they had left the post there, and I got a response to my post, I would be
>more likely to buy the router.
>
>However, I got a nasty e-mail warning me off using the forum unless I had
>explicit written permission. At the same time I e-mailed technical questions
>about the router which were ignored even though they said in this e-mail
>they would respond to pre-sale queries.
>
>I replied to this e-mail saying that's hardly a business like way to respond
>to a potential customer who could also direct more business towards them, in
>terms of recommendations etc. I also pointed out that one of their
>competitors, solwise, who also have forums but don't delete such questions
>may win my deciding purchase at the end of the day.
>
>I wasn't being abusive on their forum. They have nothing to lose and
>everything to gain from allowing me to ask pre-purchase question. The
>questions I asked were rather technical and I would have appreciated a
>impatial response from an existing customer or maybe even a response from an
>Admin or Moderator. I asked the questions in other forums with no
>informative response, yet I e-mail them the questions and get a nasty
>response telling me to stay away from the forums with the questions ignored.
>
>I'm not very impressed and as for whether I will buy a Draytek router now I
>doubt it....
>
>Draytek routers may well be good but this kind of support leaves little to
>be desired unfortunately.
>
>Draytek, listen up here!
>
>Gosh, now I've aired my grievances with Draytek UK. Do I feel better? Not
>really!
>