XLN wrote:
> On Aug 25, 12:07 pm, Dave J. <requ...@freeuk.com> wrote:
> > In MsgID<MPG.24f93952f460f4b4989...@news.shared-secrets.com> on Sat, 22
> > Aug 2009 00:08:42 +0100, in uk.net.providers, 'Dave' wrote:
> >
> > >Peter Crosland wrote:
> > >> "Jono" <notha...@blueyonder.invalid> wrote in message
> > >>news:mn.ac487d989348ac39.88534@blueyonder.invalid...
> > >> > Dave wrote on 21/08/2009 :
> > >> >>  To add insult to injury it seems that we cannot use the
> > >> >> phone line for ADSL from another provider because when we ordered
> > >> >> broadband from XLN we entered in to another two year contract with
> > >> >> them.
> >
> > >> > WHy should that preclude you ordering adsl eleswhere?
> >
> > >> Because they have line rental unbundled from BT. This is always a bad move.
> >
> > >So it would seem.
> >
> > When I see comments like that I always feel I should stick up for
> > 'talk-talk' as they're split from BT and their broadband has been quite
> > adequate (esp given the price of the all inclusive 20UKP/month
> > rental/bb/landline-calls deal I'm on).
> >
> > No idea what customer service would be like, and I've never used their pop
> > server or web hosting, but for POTS plus a plain ADSL linkup they've been
> > fine.
> >
> > Similar quality for three other users that I've helped set up.
> >
> > uk.media.broadband snipped from group list.
> >
> > Dave J.
> 
> Hi Dave,
> 
> Thanks for the feedback.  We?re always interested in what our
> customers think and concerned if you?re not happy with us.

Really?  Someone should tell your disconnections department that; 
they only seemed concerned with squeezing a seventy quid 
disconnection fee out of us.

> Your line is on Opal LLU and is actually the Talk Talk network and
> your BB works in exactly the same way.

I think you may be confusing Dave J with me.  Dave J seems to be 
happy with the broadband he is using, but I'm sure he would not be 
happy to have the broadband your company supplied to us.
 
> It?s the not only the distance from the exchange that affects your BB
> service, it?s also sometimes the quality of the Openreach line into
> your premises that can affect your speed.

I appreciate that.  However, my complaint is that your company sold 
us broadband without first checking that you could deliver it and 
than charged us to cancel it when you couldn't deliver it.

> If you want to have ADSL with another provider on your line, I am more
> than happy to migrate you back onto the BT Wholesale network at no
> additional cost to yourself on this occasion.

That is "no additional cost" to what we have already paid, is it?

But we cannot guarantee
> the speed will improve due to the quality of the line.

Obviously.
 
> Give us a call and ask to be put through to me.
> 
> Kind regards
> 
> Sallyanne Hutchinson
> 
> Head of BB for XLN.